Service rate and follow-up supplement: When accepted in the portal, this supplement governs future rates, customer platform fees, non-exclusivity, and optional follow-up work. Previously accepted job terms remain unchanged.
These rules supplement the Independent Contractor Platform Agreement. The job offer controls when it expressly states different job-specific terms. No mechanic is required to accept an offered job.
Profile, matching, and rate expectations
- Joining is free. Mechanics choose their service area, availability, capabilities, equipment, and future rate expectations.
- Job notifications remain disabled until the application is approved, required profile fields are complete, at least one capability has an applicable rate, compliance documents and current rules are approved, the account is active, and the mechanic is eligible for that job.
- Matching identifies potentially suitable mechanics; it does not guarantee work or automatically assign a job. Mechanics may accept or decline every invitation.
- Profile rates are expectations and do not authorize a customer charge. Customer pricing requires the applicable written estimate and authorization.
- The accepted offer preserves the matched capability, current saved rate expectation, proposed payout, applicable minimums or fees, job-specific adjustments, and accepted terms. Later profile-rate changes apply prospectively and do not modify accepted or completed jobs.
- The original platform-sourced transaction and its obligations stay on-platform. After completion, future direct work is permitted but is outside Mechanical Matt and does not receive platform tools, payment processing, authorization or warranty records, customer-history records, chargeback assistance, or dispute support. Customer information may not be harvested, sold, or used before a confirmed assignment.
1. Payout rules
- Every offer must show the mechanic’s expected payout or the formula used to calculate it, plus any disclosed job-specific insurance deduction.
- Payout eligibility begins after the authorized work is completed, required documentation is submitted, the customer’s payment has successfully settled, and any immediate completion issue has been addressed.
- Mechanical Matt will ordinarily initiate an undisputed payout within seven business days after it becomes eligible. Bank or payment-processor timing is outside Mechanical Matt’s control.
- No deduction will be made unless it is allowed by law and was disclosed in the accepted job terms, separately authorized, or results from a documented contractor-caused loss covered below.
- Mechanics are responsible for their own taxes and must have an accepted W-9 on file before payout.
2. Cancellation and interrupted-job rules
- If a customer cancels before dispatch, no payout is earned unless the offer expressly provides one.
- If a customer cancels after confirmed dispatch, Mechanical Matt will pay any cancellation or trip amount stated in the accepted offer and successfully collected from the customer.
- If the mechanic cancels, fails to arrive, abandons the work, materially misrepresented qualifications, or cannot perform the accepted scope for a reason within the mechanic’s control, no cancellation payment is owed and documented customer recovery costs may be considered under the chargeback rules.
- Unsafe conditions, inaccurate job information, unavailable authorization, or a materially changed scope must be documented immediately. The mechanic may stop work rather than risk injury or perform unauthorized work.
3. Workmanship and warranty rules
- The mechanic warrants that workmanship will meet the accepted scope and generally accepted professional standards for 30 days after completion unless the job offer states a different period.
- The mechanic must promptly inspect and, when responsible, correct a verified workmanship problem without additional labor charge.
- The mechanic is not responsible for unrelated failures, preexisting conditions, customer-supplied or defective parts, declined recommendations, abuse after service, or an expressly documented scope limitation.
- No warranty promise may be made beyond the written Platform terms without Mechanical Matt’s written approval.
4. Required job documentation
- Before work: arrival time, mileage, vehicle condition photographs, visible damage, safety conditions, and customer authorization.
- Diagnostics: complaint verification, diagnostic steps, codes, readings, test results, findings, and recommendations clearly separated from confirmed faults.
- Parts and added work: parts description and identifying number, condition or type when required, price authorization, additional customer authorization, and receipts.
- Completion: work performed, mechanic or repairer identity, repair stage, final readings or tests, completion photographs, remaining concerns, replaced-part handling, customer communication, and departure time.
- Documentation must be truthful, legible, timely, and submitted through the Platform before the job can become payout-eligible.
5. Disputes, holds, deductions, and chargebacks
- Mechanical Matt may temporarily hold only the genuinely disputed portion of a payout while reviewing a complaint, incomplete documentation, property damage, fraud concern, payment reversal, or suspected unauthorized work.
- The mechanic will receive the reason for the hold and a reasonable opportunity to provide relevant records. Undisputed earned amounts remain payable.
- A deduction or chargeback may be assessed only for a documented loss reasonably attributable to the mechanic’s unauthorized work, material breach, falsification, negligence, property damage, uncorrected covered workmanship, or customer refund caused by those acts.
- A customer’s unsupported complaint or inability to pay does not by itself make the mechanic responsible. Mechanical Matt bears ordinary customer nonpayment risk when required authorization and documentation were complete and the mechanic did not cause the loss.
- Before a deduction is finalized, Mechanical Matt will provide the amount, basis, and available supporting records. The mechanic may dispute it in writing within 10 calendar days. Emergency customer-protection action may occur sooner, but the records will still be reviewed.
6. Diagnosis-only and protected handoff rules
- A mechanic may complete an authorized diagnosis-only assignment without accepting the repair. The disclosed eligible diagnostic payout remains attributable to that mechanic after required documentation and payment conditions are satisfied.
- When remaining work cannot or will not be completed, the mechanic must select the appropriate outcome and submit a handoff report before requesting release.
- The handoff report must document complaint, inspection, tests, codes, measurements, confirmed findings, recommendations, photographs, work completed, parts, remaining labor, specialty or tools required, safety warnings, operability, authorization status, and reason for release.
- The original diagnostic report becomes read-only after release. Corrections require an audited amendment rather than silent replacement.
- An administrator must review the handoff before publishing continuation work. The customer must approve the continuation estimate and scope before another mechanic begins.
- The original mechanic remains attributed to the diagnosis and completed work. A continuation mechanic receives a separate assignment and payout for separately authorized work.
- A mechanic may request another mechanic, but assistants, collaborators, substitutes, and continuation mechanics require approval and applicable identity, qualification, insurance, confidentiality, and legal compliance.
7. Acknowledgment
Electronic acceptance records the authenticated mechanic account, this rules version, and a server-generated timestamp. Material changes require a new version and acceptance before applying prospectively.