This Privacy Policy explains how Mechanical Matt, LLC (“Mechanical Matt,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our websites, request automotive or roadside services, communicate with us, use our customer or mechanic platform, or apply to join our mechanic network.
1. Information We Collect
Customer and service information
- Name, phone number, email address, billing address, and service location.
- Vehicle information, including year, make, model, VIN when needed, mileage, photos, videos, symptoms, requested work, diagnostic findings, repair history, and service documentation.
- Roadside location and safety information that you choose to provide.
- Estimates, approvals, invoices, deposits, payments, refunds, disputes, warranties, and related communications.
Mechanic applicant and contractor information
- Contact information, service area, travel radius, service type, availability, experience, selected capabilities, equipment, limitations, work history, references, and application responses.
- Mechanic-controlled rate expectations, minimums, travel terms, job-specific adjustments, and accepted-offer snapshots.
- Identity and eligibility information, including photo identification and credential-verification records.
- Tax and payment information, including Form W-9 information and payout details.
- Proof of general liability insurance, workers’ compensation coverage or applicable rejection-of-coverage documentation, licenses, certifications, and related compliance documents.
- Platform activity, matching results, job offers, claims, repair documentation, ratings, payout history, chargebacks, and policy acknowledgments.
Technical and communications information
- IP address, device and browser information, login activity, pages viewed, referring pages, cookies, and similar technical data.
- Calls, texts, emails, chat messages, support requests, and call recordings or transcripts when notice and any consent required by law are provided.
- Approximate or precise location when you submit a service location or enable a location feature.
2. How We Use Information
- Respond to inquiries; prepare estimates; schedule, dispatch, document, and complete services; collect deposits and payments; and provide support.
- Match service requests with qualified mechanics. We reveal a customer’s exact service address only when operationally appropriate, such as after a mechanic is assigned to the job.
- Review mechanic applications, verify identity and compliance documents, administer contractor relationships, issue payouts and required tax reporting, and investigate claims.
- Prevent fraud, protect customers, mechanics, vehicles, and the platform, enforce agreements, and resolve disputes, warranties, cancellations, and chargebacks.
- Operate, secure, troubleshoot, measure, and improve our websites, communications, and services.
- Send transactional communications and, where permitted, promotional communications. You may opt out of marketing texts or emails, but not necessary service messages.
- Comply with tax, accounting, insurance, legal, and regulatory obligations.
3. How We Disclose Information
We may disclose personal information to:
- Mechanics, customers, and other participants as reasonably necessary to evaluate, assign, perform, document, or resolve a service request.
- Service providers that help us operate our business, including website hosting, cloud database and storage, authentication, customer-management, payment processing, telephone and messaging, call recording and transcription, artificial-intelligence processing, mapping, analytics, accounting, insurance, identity-verification, and technical-support providers. These providers may process information only for authorized business purposes, subject to their agreements and applicable law.
- Professional advisers, insurers, law enforcement, courts, regulators, or other parties when reasonably necessary to protect rights, safety, property, comply with law, or handle a claim.
- A buyer, investor, successor, or adviser in connection with a merger, financing, sale, reorganization, or transfer of some or all business assets, subject to appropriate protections.
We do not sell personal information for money. If our practices later involve a legally defined sale, targeted advertising, or qualifying profiling, we will update this Policy and provide required opt-out methods.
4. Payments and Sensitive Records
Payment card information is generally collected and processed by our payment provider rather than stored directly by Mechanical Matt. Mechanic tax, identity, insurance, and payout records may contain sensitive information. We limit access to personnel and providers that reasonably need it and use administrative, technical, and physical safeguards appropriate to the nature of the information. No system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain information only as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining repair and warranty records, administering contractor relationships, satisfying tax and accounting requirements, enforcing agreements, preventing fraud, and resolving disputes.
Retention periods vary by record type. Our current retention standards are: service records are generally kept at least three years as required for Colorado motor-vehicle repair invoices and often longer for tax, warranty, and dispute purposes; tax and payout records, including W-9s, are generally kept at least four years after the last related tax year; contractor insurance certificates are generally kept for the period of work plus several years afterward; unsuccessful mechanic applications are generally kept about one year; and call recordings are generally kept only as long as needed for quality, support, or an open dispute. We may retain limited records after a deletion request when required or permitted by law.
6. Your Choices and Privacy Requests
Depending on where you live and whether applicable legal thresholds are met, you may have rights to confirm whether we process your personal data, access it, correct inaccuracies, delete it, obtain a portable copy, or opt out of certain sales, targeted advertising, or profiling. We may verify your identity before completing a request and may deny or limit a request where permitted by law.
Submit a privacy request or appeal by emailing mechanicalmattllc@gmail.com with the subject line “Privacy Request,” or by writing to the address below. Authorized agents may submit requests where permitted by law; we may request proof of authority and identity.
7. Cookies, Analytics, and External Links
Our sites may use cookies or similar technologies required for login, security, preferences, performance, and analytics. Browser settings may allow you to block some cookies, although site features may not function correctly. Our sites may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Policy.
8. Children
Our services and mechanic platform are not directed to children under 13, and mechanic applications are intended only for adults legally able to enter a contract. We do not knowingly collect personal information from children under 13 through the websites. Contact us if you believe a child has provided information to us.
9. Changes to This Policy
We may update this Policy as our practices or legal obligations change. We will post the revised version and change the effective date. Material changes may be communicated through the website, platform, email, or another reasonable method.
10. Contact Us
Mechanical Matt, LLC
PO Box 3173
Glenwood Springs, CO 81602
Email: mechanicalmattllc@gmail.com
Phone: (970) 355-9768