These Terms & Conditions (“Terms”) govern access to MobileMechanicalMatt.com, MechanicalMatt.net, related applications and communications, and automotive, roadside, equipment, and platform services offered by Mechanical Matt, LLC (collectively, the “Services”). By using the Services, requesting an estimate, approving work, paying a deposit, creating an account, or submitting a mechanic application, you agree to these Terms and to our Privacy Policy.
A more specific signed or electronically accepted estimate, work order, invoice, written warranty, or independent contractor agreement controls over inconsistent general language in these Terms.
1. Eligibility and Authority
You must be at least 18 years old and legally able to enter a contract. If you act for a vehicle owner, business, fleet, property owner, or other organization, you represent that you have authority to request and approve the Services and bind that party. You represent that you own the vehicle or equipment or are authorized by the owner to request service at the location provided.
2. Nature of the Platform and Services
Mechanical Matt may provide services directly and may also operate a platform through which service requests are offered or assigned to independent mechanics. Availability, response time, mechanic acceptance, parts availability, weather, road conditions, towing or access restrictions, and other circumstances are not guaranteed. A request or estimate does not guarantee dispatch or completion until Mechanical Matt confirms the arrangement.
Independent mechanics are not employees of Mechanical Matt. They are responsible for performing accepted work professionally, safely, lawfully, and in accordance with the applicable work order, platform rules, and their separate contractor agreement. Nothing in these public Terms replaces an independent contractor agreement. Mechanical Matt may assign, reassign, or decline a request.
Emergency roadside service is not a substitute for 911, police, fire, medical assistance, traffic control, or towing when those services are necessary.
3. Estimates, Authorization, Diagnostics, and Changes in Scope
Estimates are based on information available at the time and may change after inspection, diagnosis, disassembly, discovery of concealed damage, incorrect customer information, seized or damaged components, parts changes, or additional requested work. Diagnostic fees compensate for inspection and professional analysis and do not guarantee that a repair can be completed immediately or that a component will not have additional faults.
For motor-vehicle repair work covered by Colorado law, we will provide the required estimate and obtain the required authorization before performing repairs, except where a lawful exception applies (including certain after-hours or towed-in situations, which may be limited by statute). Authorization may be given in writing or, where permitted, by documented oral, text, email, app, or other electronic approval. We will keep a record of the authorization.
If the charge for labor and parts would exceed the current authorized estimate by more than the amount allowed by Colorado law (currently the lesser of 10% of the estimate or $25, unless a valid estimate waiver applies), we will seek further authorization before proceeding with that excess. If you decline additional work, you remain responsible for authorized work already performed, diagnostic charges, and any disclosed reassembly cost.
If disassembly is needed to estimate a repair, the estimate will, where required, show the cost of reassembly if you elect not to proceed and the cost of expendable items normally destroyed by that disassembly. We will not perform disassembly that would prevent restoration to the prior condition unless you are informed and consent.
We will seek authorization for material additional work when reasonably practicable. In an emergency or safety situation, work may be stopped until authorization, towing, site control, or another safe solution is available.
You may request return of replaced parts at the time you authorize the work, except for parts that law or a manufacturer/exchange program does not allow us to return (including certain body, airbag, and warranty-core parts). Ask at authorization if you want old parts back.
4. Deposits, Payment, Parts, and Insurance
A deposit may be required before dispatch, parts ordering, scheduling, or fabrication. Parts deposits may be nonrefundable once parts are ordered, customized, installed, or no longer returnable, except as required by law or expressly agreed in writing.
Unless otherwise stated in writing, balances are due upon completion of the authorized work or at the payment milestone shown on the estimate, invoice, or work order.
Quoted prices may include labor, travel, dispatch, emergency or after-hours charges, diagnostics, parts, supplies, taxes, processing, disposal, or third-party costs. Applicable taxes are the customer’s responsibility unless stated otherwise.
Payment is not contingent on an insurance claim, rental reimbursement, or third-party payment unless we agree in writing. You remain responsible for the authorized balance even if an insurer delays or denies coverage.
Customer-supplied parts may be refused. If accepted, they generally carry no parts warranty from Mechanical Matt, and additional labor or travel caused by an incorrect or defective customer-supplied part may be charged.
We may refuse, pause, or decline to complete remaining work, release purchased parts, or schedule follow-up service while a balance is unpaid, to the extent permitted by law.
Returned payments, chargebacks, collection costs, or other unpaid balances may result in account suspension and lawful collection activity. If you dispute a charge, contact us first so we can review the authorization and invoice. Disputing a valid authorized charge does not eliminate the underlying payment obligation.
Late fees, returned-payment fees, and collection costs will be charged only if disclosed and only to the extent permitted by law.
If Mechanical Matt cancels a job before authorized work begins for reasons within our control, we will refund any unused deposit except amounts already spent on non-returnable parts we cannot reasonably reuse, unless a different written agreement applies.
5. Cancellations, No-Access, and Delays
Cancellation fees may apply after a mechanic is dispatched, travel begins, time is reserved, parts are ordered, or special work is started. If you cancel authorized repairs before completion, you owe the reasonable charge for work already performed, not to exceed the authorized estimate for that work, and any disclosed reassembly cost. If Colorado motor-vehicle repair rules apply and you request return of a vehicle after canceling, tell us whether to reassemble it to substantially the condition in which it was received or to a lesser condition you designate.
If the vehicle, keys, authorization, safe workspace, or agreed access is unavailable, reasonable travel, waiting, diagnostic, cancellation, or return-trip charges may apply.
We are not responsible for delays caused by weather, traffic, road closures, parts, suppliers, incorrect information, unsafe conditions, or events beyond reasonable control.
6. Customer Responsibilities and Safety
- Provide accurate contact, vehicle, location, ownership, symptom, and safety information.
- Keep people and animals away from the work area and provide lawful, reasonably level, accessible, and safe working space.
- Disclose roadside hazards, leaks, fire risk, unstable loads, prior modifications, damaged lifting points, stored energy, hazardous materials, or other known dangers.
- Do not operate a vehicle that has been identified as unsafe, and follow written or verbal post-service instructions.
- Remove valuables and secure personal information before service. Mechanical Matt is not responsible for undisclosed valuables left in or around a vehicle except to the extent required by law.
- Authorize a short test drive when reasonably needed to diagnose or verify a repair.
Mechanical Matt or a mechanic may refuse, pause, or end work when conditions are unsafe, illegal, abusive, materially different from what was disclosed, or beyond available equipment or qualifications. Used fluids, filters, and other waste will be handled in a lawful manner; we do not store customer hazardous waste at the service site.
7. Limited Service Warranty
Any written warranty stated on an estimate or invoice controls and is limited to its stated terms. If no written warranty is provided, no specific duration should be assumed. Warranty coverage, if offered, generally applies only to the particular labor performed and parts supplied by Mechanical Matt or the assigned mechanic under that work order, and excludes normal wear, misuse, overheating, continued operation after warning signs, unrelated failures, preexisting conditions, customer-supplied parts, racing or off-road abuse, unauthorized modifications, and work altered by others.
Manufacturer or supplier warranties, if any, are separate and are handled according to those companies’ terms. Sublet or third-party work may carry only the warranty offered by that provider.
You must notify us promptly of a claimed warranty issue and provide a reasonable opportunity to inspect and correct covered work before authorizing another provider, except when immediate action is reasonably necessary for safety. Reimbursement for third-party work is not promised without advance written approval.
8. Photos, Records, Communications, and Recordings
You authorize reasonable photographs, videos, diagnostic data, vehicle identification information, and service records for estimating, documenting condition and work, obtaining approval, resolving disputes, administering warranties, and complying with law. We do not use customer vehicle photos for public marketing without a separate okay.
We may communicate by phone, email, or text concerning requests, appointments, estimates, authorizations, payments, and support. Message and data rates may apply. Consent to marketing is not a condition of purchasing services. You may opt out of marketing texts by following the STOP or similar instructions in the message. Necessary service messages may still be sent.
Calls or messages may be recorded, transcribed, or processed with assistance from service providers or artificial-intelligence tools when notice and any legally required consent are provided. Details are in our Privacy Policy.
9. Accounts, Mechanic Applications, and Platform Use
If you create a customer or mechanic account, you must keep login credentials confidential and tell us promptly of unauthorized use. Joining is free, but submitting a mechanic application does not guarantee approval, work, income, territory, job volume, or continued platform access.
Applicants must provide accurate information and keep credentials, service profile, capabilities, equipment, availability, rate expectations, insurance, tax forms, contact details, and compliance documents current. Mechanical Matt may use that information to identify potentially suitable opportunities, but matching does not guarantee work or automatically assign a job. Mechanics decide which invitations to accept.
Mechanic profile rates are expectations and do not authorize customer charges. Each job remains subject to its proposed and accepted terms, and customer pricing remains subject to the applicable written estimate and authorization. A mechanic may update future rate expectations without changing accepted or completed jobs.
Mechanical Matt may verify information, request additional documentation, approve or reject applications, restrict job access, or suspend accounts consistent with applicable law and platform policies. Applicants and mechanics must protect confidential customer information. Customer identity, contact information, exact location, and other nonpublic information may be used only after a legitimate confirmed assignment and as needed for authorized work. Mechanics may not harvest or sell personal data, misrepresent qualifications, or submit false service documentation.
10. Acceptable Use
You may not interfere with the Services; access accounts or data without permission; upload malicious code; scrape, copy, or exploit platform content; submit fraudulent requests, claims, reviews, documents, or payments; harass users or personnel; or use the Services for unlawful activity. We may investigate suspected violations and restrict or terminate access.
11. Intellectual Property
The websites, platform, branding, text, graphics, workflows, and other content provided by Mechanical Matt are owned by or licensed to Mechanical Matt and are protected by applicable law. You may use them only for their intended purpose and may not reproduce, sell, reverse engineer, or create derivative commercial uses without written permission.
12. Nonpayment and Lawful Remedies
If authorized charges remain unpaid, Mechanical Matt may pursue any remedy permitted by law, including collection, reporting where lawful, and any artisan’s, garage, or similar lien that actually applies to the work and the property. Mobile service performed at a customer’s location often does not create the same possessory rights as shop work. We will not seize a vehicle from private property, block a public roadway, or breach the peace to collect.
13. Disclaimers and Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITES AND PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MECHANICAL MATT DISCLAIMS IMPLIED WARRANTIES NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH DISCLAIMERS ARE LEGALLY PERMITTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MECHANICAL MATT WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOST PROFITS, LOST USE, RENTAL-CAR COSTS, OR LOSS OF DATA ARISING FROM THE SERVICES. ANY AGGREGATE LIABILITY ARISING FROM A PARTICULAR SERVICE WILL NOT EXCEED THE AMOUNT PAID TO MECHANICAL MATT FOR THAT SERVICE, EXCEPT WHERE A DIFFERENT LIMIT IS REQUIRED BY LAW. THESE LIMITATIONS DO NOT EXCLUDE LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY THAT COLORADO CONSUMER OR MOTOR-VEHICLE REPAIR LAW REQUIRES TO REMAIN AVAILABLE.
14. Indemnification
To the extent permitted by law, you agree to indemnify and hold Mechanical Matt and its owners, personnel, and service providers harmless from third-party claims, losses, or expenses arising from your inaccurate information, lack of authority, unsafe conditions, unlawful conduct, misuse of the Services, or violation of these Terms. This provision does not require indemnification for Mechanical Matt’s own conduct where prohibited by law.
15. Governing Law and Disputes
These Terms are governed by Colorado law, without regard to conflict-of-law rules. Before filing a claim, the parties should attempt in good faith to resolve the dispute by written notice describing the issue and requested resolution. Unless applicable law requires otherwise, court proceedings must be brought in a state or federal court with jurisdiction over Garfield County, Colorado, or over the county of Mechanical Matt’s then-current principal place of business.
16. Suspension, Termination, and Changes
We may suspend or terminate access for nonpayment, fraud, safety concerns, policy violations, expired mechanic compliance documents, legal risk, or discontinuation of a feature. Provisions that by their nature should survive will remain effective, including payment obligations, ownership, disclaimers, limitations, indemnification, and dispute provisions. We may update these Terms by posting a revised version with a new effective date; material changes may receive additional notice.
17. General Terms
If any provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue. Failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, the applicable estimate or work order, written warranty, and any separate mechanic contractor agreement form the relevant agreement.
You agree that electronic records, electronic signatures, and documented text, email, or in-app approvals are effective to the same extent as a wet-ink signature where permitted by law.
18. Contact
Mechanical Matt, LLC
PO Box 3173
Glenwood Springs, CO 81602
Email: mechanicalmattllc@gmail.com
Phone: (970) 355-9768